Have you ever needed help with your Facebook account?
Have you ever needed to contact the Facebook team to report a problem, to inquire about a product or service, or even to report a vulnerability!
In this post, we will discuss all the ways that we can contact Facebook and get support.
Facebook has more than 100 contact forms that we will try to divide into the following sections:
Access problems
1. Access Restricted (Bad IP Address)
You are trying to access Facebook from an IP address associated with an incorrectly configured Internet Service Provider (ISP) or abusive behavior. If you think you received this message in error, please tell us more.
2. Provide feedback about access and help from Facebook
This form is for providing feedback regarding accessibility and assistive technology associated with Facebook Products.
3. Facebook Ads API Standard Access Application
If your app has already been approved for basic access to the Ads API, you can use this form to submit a standard entry request.
How to obtain personal data if you have an account, if you do not want to, or cannot access it.
5. Request access to the mobile partner portal
If you are an employee of a mobile company, fill out this form to request access to the Facebook Mobile Partner Portal or report any issues you encountered while accessing the portal. For other issues, please use the Mobile Partner Portal Cases Tool.
Account related problems
Please provide the following information for us to consider if you are eligible to use Facebook.
Disabled – Unqualified User(2)
Please provide the following information for us to consider if you are eligible to use Facebook.
Disabled – Unqualified User(3)
Please provide the following information for us to consider if you are eligible to use Facebook.
Please check your details
On Facebook, all members are required to be at least 13 years old. Please provide the following information so that we can verify your account information.
Confirm Your Identity With Facebook
Before reviewing your account, please fill out the form below to help us verify your identity.
Please attach a copy of your ID. Learn more about the reasons we require identity verification and the types of IDs we accept below.
Report an impostor account
If there is an account impersonating you or a friend.
My profile has been memorialized
If you think we memorialized your account in error, please let us know. Please also note that if you are not the owner of this account and the actual account holder has passed away, we cannot provide the login information or reactivate the account in any way.
My personal account has been disabled
Submit this form only if your account has been disabled for violating Facebook’s Statement of Rights and Responsibilities. If for a different reason you cannot access your account, please refer to the Help Center to find the appropriate communication channel.
Report a high priority impersonator account
Please attach the addresses of the impersonating accounts.
Report a fraudulent account(2)
If someone has created a Facebook account claiming to be you or someone you know, please use this form to file a report.
Ads Contact
Please report if your ad takes more than 24 hours to review.
Facebook Ads API Standard Access Application
If your application has already been approved for basic access to the Ads API, you can use the form below to apply for standard access.
Facebook Ads: Overview and Tips
Questions about the costs and payment of your ad.
Success stories, disapproval ads, or other ad issues.
Get help setting up your kid’s ads
Confirm that you’re a parent or guardian to get help changing your child’s name sync setting with ads.
Children Issues
Get account information for a child before deleting the account
If you believe that a child under the age of 13 is using Facebook, please use this form to file a report.
Get help setting up your kid’s ads
Confirm that you’re a parent or guardian to get help changing your child’s name sync setting with ads.
Copyright and trademark
Copyright Infringement Report Form
Please use this form to report content that you believe infringes your copyright
Report a violation or breach of your rights
Report copyright, trademark or other violations.
Trademark Complaint Inquiry Form
Please use this form if your content has been removed as a result of a trademark infringement complaint, and you believe that content should not have been removed.
Please use this form to report content that you believe infringes your trademark rights
Please use this form to report content that you believe infringes your trademark rights
Data Issues
Obtain the account information of a child before deleting the account.
This form is only for questions or clarifications related to the Facebook Data Policy (also known as the Privacy Policy) or Facebook’s agreement with Trust.
How to obtain personal data if you have an account, if you do not want to, or cannot access it.
Death and disability
Request to remove an account for a medically disabled person
Request to remove the account for a sick, injured or incapable person.
Request to commemorate an account
Please use this form to request the memory of a deceased person’s account. Facebook offers its condolences and appreciates your patience and understanding throughout this process. Note: Under penalty of perjury, this form is only for reporting the timeline of a deceased person to be a memorial.
Request content from a deceased person’s account
Please use this form to request the content of a deceased person’s account. We extend our deepest condolences to you and appreciate your patience and understanding throughout this process.
Special request on behalf of a deceased person
Please use this form to request removal of a deceased person’s account or for memorialization requests. We extend our deepest condolences to you and appreciate your patience and understanding during this process. Unrelated inquiries via this channel may not receive any answer. To protect the privacy of Facebook users, we cannot provide login information for accounts to anyone.
Not receiving the confirmation email
Please fill out this form if you are having difficulty verifying your Facebook account. Be sure to describe things exactly as they appear on your account.
Email address is already in use
If a Facebook account is already associated with your email address and you do not own this account, please use this form to let us know.
Instagram – Distorted / Pixelated Image
If you receive a distorted or pixelated image, please fill out the form below.
Instagram for Android – Black Images
We are aware of an issue where Instagram photos appear black or gray square on some devices. To help us identify this issue on your device, please fill out the form below.
Report a photo or video violating your privacy rights on Instagram
This form is reserved for people to report potential violations of their privacy rights regarding their Instagram photo. If you are writing about something else, please refer to the Help Center to find the appropriate help or contact form.
Requiring login every time
If Instagram is logging out every time you log out of the app, please fill in the information below.
Login problems
Must Log In To See This Page Error
If you’re seeing this error message while browsing Facebook, you’ve come to the right place. Please use this form to tell us what issue you are having.
Profile Pictures on the Login Page
Please use this form to request removal of your profile picture from the Facebook login page.
If you are having problems logging in or password, you are in the right place. Please use this form to tell us about the issue you are having.
Security checks prevent logging in
If you’re having trouble logging into your account due to security checks, you’ve come to the right place. Please use this form to tell us what issue you are having.
Mobile App Issues
Report a texting issue to Facebook Mobile
If you’re having issues with Facebook text messaging for mobile phones, you’ve come to the right place. Please use this form to tell us about the problem you are having.
Report an Issue with Facebook on Mobile
Use this form to report any issues you encounter while using Facebook on your mobile device.
Names and Usernames
Changing Your Language-Specific Name
Provide the information so Facebook can make sure that your language name is your authentic name.
If you are unable to sign up for a Facebook account using your real name, please fill out the form below so we can assist you with this.
Facebook public pages
Must Log In To See This Page Error
If you’re seeing this error message while browsing Facebook, you’ve come to the right place. Please use this form to tell us what issue you are experiencing
Page Admin Security Check
If you are unable to complete the online security check on Facebook, you can confirm that this is your account by sending Facebook a copy of your ID.
Report an Issue with Home Page or News Feed
If you’re having issues with Facebook Pages, you’ve come to the right place. Please use this form to tell us what issue you’re having.
Request for Community-Created Page Review
If you believe that your Page has been misclassified as a Community generated Page, Facebook will be happy to review the decision. Please note that the page itself has not changed. It’s still on Facebook and fans can still interact with it as always.
Your feedback about Page Insights
Tell us what we can do to improve your experience with Pages Insights.
Your feedback about the Promoted Page likes
Your feedback helps us improve your Facebook experience. Please let us know what you are experiencing in the smallest details.
Privacy and rights
Privacy Rights – Image Removal Request
Please note that this channel is dedicated to informing people of potential violations of privacy rights related to their Facebook photo. If you are emailing us for another reason, please return to the Help Center to find the right help or contact form. Please also note that we review all reports, but you will not receive a confirmation email from us if we take action based on your report.
Privacy Rights – Video Removal Request
Please note that this channel is dedicated to informing people of potential violations of privacy rights related to their Facebook photo. If you are emailing us for another reason, please return to the Help Center to find the right help or contact form. Please also note that we review all reports, but you will not receive a confirmation email from us if we take action based on your report.
Report a photo or video violating your privacy rights on Instagram
This form is reserved for people to report potential violations of their privacy rights regarding their Instagram photo. If you are writing about something else, please refer to the Help Center to find the appropriate help or contact form.
Report a violation of privacy rights
Please note that this channel is for people to report potential violations of their privacy rights in relation to their Facebook photo. If you are writing about another issue, please refer to the Help Center:
Direct contact with the Facebook administration
1. Contact Facebook by e-mail:
There are several e-mails that you can send to Facebook, the most important of which are:
- info@facebook.com
- privacy@facebook.com
- support@facebook.com
- appeals@facebook.com
- warning@facebook.com
- login@facebook.com
- disabled@facebook.com
- mark.zuckerberg@fb.com
- mzuckerberg@fb.com
- helpdesk@fb.com
- datarequests@fb.com
- abuse@facebook.com
- platformcs@support.facebook.com
- press@fb.com
2. The headquarters of Facebook:
- Facebook, Inc1601 S. California Ave, Palo Alto, CA 94304
In conclusion, we hope this guide on how to connect with Facebook directly will help you. Please direct all questions and inquiries to us in the comments section below.
FAQ
How can I recover my Facebook account if I’ve forgotten my password?
To recover your Facebook account if you’ve forgotten your password, go to the Facebook login page and click on “Forgot Password?” below the login fields. Enter your email address or phone number associated with the account and click on “Search.” Follow the on-screen instructions to reset your password and regain access to your account.
How do I report a fake account impersonating me or someone I know on Facebook?
To report a fake account impersonating you or someone you know on Facebook, go to the profile of the impersonating account, click on the three dots icon below the profile picture, and select “Find support or report profile.” Choose “Pretending to Be Someone” from the options and follow the on-screen instructions to report the account to Facebook.
How can I manage my privacy settings on Facebook?
To manage your privacy settings on Facebook, click on the downward arrow in the top right corner of the Facebook page and select “Settings & Privacy,” then “Settings.” From the left-hand menu, click on “Privacy” to access various privacy settings, such as who can see your future posts, send you friend requests, or view your friends list.
How do I deactivate or delete my Facebook account?
To deactivate or delete your Facebook account, click on the downward arrow in the top right corner of the Facebook page and select “Settings & Privacy,” then “Settings.” In the left-hand menu, click on “Your Facebook Information.” Here, you can choose to either “Deactivate Account” (temporarily disable your account) or “Delete Account” (permanently delete your account). Follow the on-screen instructions to complete the process.
Can I control the ads I see on Facebook?
Yes, you can control the ads you see on Facebook. To manage your ad preferences, click on the downward arrow in the top right corner of the Facebook page and select “Settings & Privacy,” then “Settings.” From the left-hand menu, click on “Ads” to access your ad preferences. Here, you can customize the ads you see based on your interests, advertisers you’ve interacted with, and more.
