Samsung’s Smart Switch is a tool that allows you to transfer contacts, multimedia files, app data, and messages from your old Android phone to a new Galaxy device. However, sometimes Smart Switch doesn’t connect, and you need to look for other ways to transfer your data. Here are some tips to resolve the Smart Switch issue on Android.
Smart Switch is available for both Windows and Mac, but in this post, we’ll focus on how to troubleshoot the “Samsung Smart Switch doesn’t connect” issue on Android and complete the data transfer.
1. Make sure to install Smart Switch on both phones
To transfer data between two Android phones, you first need to install Smart Switch on both. Download the app from the Play Store. Open the Play Store, search for Smart Switch, and install it on your phone.
Download Smart Switch for Android
2. Connect both phones to the same Wi-Fi network band
To transfer data using Smart Switch, you can use Wi-Fi or a cable. Connect both phones to the same high-speed Wi-Fi network (5GHz) for a smooth transfer. Avoid using the slower 2.4GHz frequency.
3. Keep both phones close
Don’t move the two phones apart during wireless transfer. A distance or wall between them can interrupt the transfer. Keep both phones close and start the transfer.
4. Use a wired connection
To transfer files from one phone to another quickly and reliably, connect the two phones with a type C cable. Then open Smart Switch and select the cable to begin the transfer.
Use a good quality type C cable. Samsung includes one in the package with many Galaxy phones. Use it during the Smart Switch transfer.
5. Provide the necessary permissions
To transfer your contacts, messages, and media, Smart Switch needs to access them on your phone. When you open the app for the first time, it will ask you to grant the necessary permissions to function. If you deny any permission, Smart Switch won’t connect.
Step 1: Long-press the Smart Switch app icon and open the app information menu.
Step 2: Select Permissions.
Step 3: Grant permissions for storage, contacts, call logs, SMS, and phone in the next menu.
Do the same on your new phone.
6. Keep Smart Switch in the foreground
Mientras realiza la transferencia de datos con Smart Switch, no debe minimizar la aplicación. Utilice el selector de aplicaciones para hacer otras tareas en su dispositivo Android. Es importante mantener Smart Switch abierto en ambos móviles para que la transferencia sea exitosa.
Algunos sistemas operativos pueden cerrar aplicaciones que se colocan en el menú multitarea para ahorrar batería. Para evitar esto, mantenga Smart Switch en primer plano.
7. Smart Switch doesn’t transfer WhatsApp data
While transferring data with Smart Switch, don’t minimize the app. Use the app selector to do other tasks on your Android device. It’s important to keep Smart Switch open on both phones for the transfer to be successful.
Some operating systems might close apps placed in the multitasking menu to save battery. To prevent this, keep Smart Switch in the foreground.
8. Check storage space on your old phone
If your old phone doesn’t have enough storage space, Smart Switch might have issues during transfer. Ensure both phones have at least 500 MB of free space on their internal memory before starting the transfer.
9. Smart Switch doesn’t transfer email contacts and calendars
Smart Switch only allows you to transfer contacts and calendars from the old phone. Gmail contacts and Google calendars can’t be imported. But you can add your Google account to the new phone to sync calendars, contacts, reminders, and photos.
Set Up Your New Phone
Smart Switch doesn’t connect on Android. Therefore, you must look for other ways to transfer your data from an old phone to a new one. This can take a lot of time and be tedious. However, by following the above tips, you’ll be able to quickly solve Smart Switch issues.
Frequently Asked Questions
Why doesn’t Samsung Smart Switch connect on Android?
Sometimes, Smart Switch might have trouble connecting due to a lack of necessary permissions, distance between devices, Wi-Fi network issues, or errors in the app installation on both devices. Make sure to follow the instructions correctly and grant all necessary permissions for the app to work properly.
How do I troubleshoot connection issues with Samsung Smart Switch on Android?
To troubleshoot connection issues on Smart Switch, ensure you’ve installed the app on both devices, connected both phones to the same Wi-Fi network, kept the devices close, granted all necessary permissions, and kept Smart Switch in the foreground during data transfer.
Can I transfer WhatsApp data with Samsung Smart Switch?
No, Smart Switch doesn’t transfer WhatsApp data. To transfer your WhatsApp data, use Google Drive to backup and then restore it on your new Android phone.
Why aren’t my email contacts and calendars transferred with Samsung Smart Switch?
Smart Switch only allows you to transfer contacts and calendars stored on the old phone. Gmail contacts and Google calendars can’t be directly imported. However, you can add your Google account to the new phone to sync calendars, contacts, reminders, and photos.
What should I do if Samsung Smart Switch fails to transfer data on Android?
If Smart Switch fails to transfer data, check that both devices have enough storage space available, at least 500 MB on their internal memory. You can also try using a wired connection instead of Wi-Fi for a faster and more reliable transfer.
