Samsung smartphones are among the most popular in the market due to their cutting-edge technology, sleek design, and user-friendly interface. However, like all electronic devices, they may occasionally encounter issues.

A common issue some Samsung users face is the inability to answer phone calls. This article will address the possible reasons why this can occur and propose solutions to rectify the issue.

Software Issues

One of the most common issues preventing a user from answering their phone is related to the phone’s software itself.

Potential Problems

  • Operating system updates:
    Occasionally, an update to the operating system can cause problems with certain phone features. This may include the inability to answer calls.
  • Third-party applications:
    Some applications that you have downloaded onto your phone may interfere with the call function.
  • System bugs:
    Bugs or system issues may also cause this problem. Sometimes, these bugs can occur without any apparent reason.


  1. Restart the phone:
    A simple restart can often solve many software issues.
  2. Update the software:
    Make sure your phone has the latest operating system update.
  3. Safe mode:
    Safe mode allows the phone to start with a minimal set of applications and services. If you can answer calls in safe mode, this suggests that a third-party application might be causing the problem.
  4. Factory reset:
    If nothing else works, you may consider a factory reset. However, this will erase all data on your phone, so ensure you backup all your important data before proceeding with a factory reset.

Hardware Issues


While less common, hardware issues can also cause the inability to answer calls.

Potential Problems

  • Faulty screen:
    If your phone’s screen is not responding correctly, you might have difficulty answering calls.
  • Proximity sensor issues:
    Smartphones use a proximity sensor to determine when your phone is near your ear during a call. If this sensor is faulty, you might have problems answering calls.


  1. Check the screen:
    Make sure your phone’s screen is working correctly. If the screen is cracked or damaged, you may need to get it replaced.
  2. Check the proximity sensor:
    If you think the proximity sensor could be the problem, you can check its operation using a sensor test application available on the Play Store.

Why Can’t I Answer Incoming Calls?

There are several possible reasons why you might have difficulty answering incoming calls. Here are some common problems and potential solutions:

  • Hardware issues:
    Check if your phone is working correctly. Make sure it is sufficiently charged and physical buttons, such as the answer button, are working correctly. If you are using a headset or hands-free kit, also check their functionality.
  • Software issues:
    Sometimes, software issues on your phone can prevent call answering. In this case, try to restart your phone to see if it solves the problem. If the issue persists, consider updating your phone’s software to the latest available version.
  • Network issues:
    Ensure you are in an adequate network coverage area and your phone displays a stable network connection. Signal issues can lead to difficulties in answering calls. If you are experiencing signal problems, move to an area with better reception or contact your mobile service provider for assistance.
  • Call app settings:
    Check the settings of the call app on your phone. Make sure the call answering feature is enabled and you haven’t set any particular restrictions for incoming calls.
  • Specific carrier issues:
    Some problems might be related to your mobile carrier. In this case, contact their customer service to report the problem and get help.

If none of these tips solve the issue, it is recommended to contact your phone’s technical support or your mobile service provider for more in-depth assistance specific to your situation.

Why Can’t I Take Calls?

There may be several reasons why you might have difficulty taking calls. Here are some common problems and their potential solutions:

  • Signal issues:
    If you are in an area with poor reception or weak signal, this may lead to difficulties in taking calls. Try to move to an area with better reception or check if your phone displays a stable network connection.
  • Do not disturb mode enabled:
    Check if you have accidentally enabled the “Do not disturb” function on your phone. When this function is enabled, it blocks incoming calls. Make sure it is disabled or set up to allow calls from certain important contacts or numbers.
  • Software or operating system issues:
    Software issues or bugs in your phone’s operating system can also affect the call taking function. Make sure your phone has the latest version of the operating system installed and consider restarting your phone to reset the settings.
  • Caller blocking:
    If you have previously blocked a contact or a phone number, this can prevent taking calls from this person. Check the call blocking settings on your phone and make sure you haven’t accidentally blocked the caller’s number.
  • Hardware issues:
    Hardware problems such as a faulty answer button or damaged microphone can also prevent call taking. In this case, you may need to get your phone repaired or contact the manufacturer for help.
  • Other call app settings:
    Check the settings of the call app on your phone to make sure there are no specific settings blocking call taking.

How to Disable Sensors on an Android Phone

In conclusion, there are several reasons why you might have trouble answering calls on your Samsung phone. Software issues are usually the most common, but hardware issues can also be at fault. By correctly identifying the problem, you can take the appropriate steps to solve the issue and ensure you are able to answer your calls again.