TikTok has become an essential social media platform for millions around the globe. With its smooth video playback and interactive features, users get a chance to display their creativity while also enjoying a vast array of content. However, like any other app, TikTok might sometimes encounter technical hiccups, such as crashes, which can be annoying. But worry not, this guide is here to help you understand why this happens and how you can fix it.

Why TikTok App Crashes

Ever wondered why your TikTok app abruptly stops and you see the frustrating “Unfortunately, the app has stopped” notification? The underlying reasons can be technical issues with your device or problems within the app itself. Here are some of the usual culprits:

  1. Outdated TikTok Version: You may not have the latest version of the app.
  2. Limited Device Storage: Your device might lack enough storage space.
  3. Overabundance of Cached Files: Too many cached files could be slowing down your device.
  4. Insufficient RAM: Your device may have less than 3 GB of RAM.
  5. Multiple Open Apps: Having several applications open simultaneously could affect the app’s performance.
  6. App Bugs: There might be bugs within your application causing the issue.

Handy Solutions for a Crashing TikTok App

Experiencing crashes on your TikTok app can be frustrating, but these are typically manageable. Here’s how you can fix these issues.

Solution 1: Restart Your Device

If your TikTok app is malfunctioning, a simple restart of your device can often solve the problem. Remember to avoid multitasking while using TikTok or any other heavy app to prevent any malfunction.

Solution 2: Check and Free Up Device Space

Your device’s storage might be at capacity, causing slow processing and crashes. To avoid these issues, ensure you have ample space on your device.

Here’s how you can check your device storage:

  1. Navigate to your phone settings.
  2. Click on “My device.”
  3. Select “Storage.”

If you find your device’s storage is full, consider backing up your files or moving them to an external storage device. Then, delete unnecessary files and seldom-used applications.

Solution 3: Force Stop the TikTok App

Abnormal app behavior can often be fixed by force stopping the app. Here’s how you can do it:

  1. Open your device settings.
  2. Click on “Apps.”
  3. Select “Manage apps.”
  4. Find TikTok and tap on it.
  5. Click on “Force stop” at the bottom navigation bar.

Solution 4: Update Your TikTok App

Running an outdated version of TikTok can cause the app to crash. Thus, always look out for the latest updates to ensure smooth operation.

Here’s how you can update your TikTok app:

For iOS users:

  1. Go to the App Store on your device.
  2. Go to your profile and find TikTok in the list.
  3. Tap the “Update” button to install the latest version.

For Android users:

  1. Launch the Google Play Store on your device.
  2. Go to your profile, then click on “Manage applications and device.”
  3. Select “Updates available” and search for TikTok.
  4. Press the “Update” button if a newer version is available.

Solution 5: Clear All Cache and Data

TikTok, like many other apps, uses cache to enhance performance. However, over time, cache data can accumulate and slow down your device/app. Aim to clear all caches from your device every 50-60 days for a smooth user experience.

Here’s how you can clear your TikTok cache:

  1. Launch TikTok on your device.
  2. Go to your profile and click on the “Options” button.
  3. Locate the “Caches and Cellular Data” tab.
  4. Click on “Free up space.”
  5. Finally, press the “Clear” button next to the “Cache” tab to clear the cache.

Alternatively, you can:

  1. Go to your device settings.
  2. Click on “Apps” and select “Manage Apps.”
  3. Look for TikTok and tap on it.
  4. Press “Clear data,” then “Clear all data.”

Solution 6: Reinstall TikTok

If all else fails, consider reinstalling the TikTok app.

Here’s how to do it:

  1. Find the TikTok app on your home screen.
  2. Tap and hold the TikTok icon until options appear.
  3. Select “Uninstall” on Android; on iOS, select “Delete App.”
  4. Go to your device’s Play Store or App Store to reinstall TikTok.

Solution 7: Contact TikTok Help Center or Customer Service

If your TikTok app is still crashing after trying all the above solutions, it’s time to seek professional help. Contact TikTok customer service and lodge your complaint. You could also check TikTok’s help center for useful guides and potential solutions.


Understanding the causes of TikTok crashes and knowing how to fix them should make your TikTok experience smoother. However, if the problem persists after trying out all the suggested solutions, don’t hesitate to report the issue to TikTok. Let’s ensure uninterrupted fun on TikTok!