TikTok is renowned for its dynamic platform where billions of users share diverse and entertaining content. One of the features that enhance this interaction is its chat function, allowing users to communicate swiftly. Unfortunately, this function might sometimes present issues. If you’re struggling with messaging on TikTok, this article will provide insights into possible causes and solutions.

Why Can’t You Message on TikTok?

Here are several reasons why you might be facing difficulties with messaging on TikTok:

Reason 1: Age Restriction

TikTok, adhering to its security policies, requires users to be at least 16 years old to utilize its messaging feature. This rule safeguards users from potential online dangers. If you are below this age, patience is your only remedy until you hit the required age.

Reason 2: Unverified Phone Number

For you to send messages on TikTok, your phone number needs to be verified. This strategy helps control spam. To verify your phone number, follow these steps:

  1. Open the TikTok app on your device.
  2. Select “Profile” from the lower right corner.
  3. Tap the menu icon (three horizontal bars) in the upper right corner.
  4. Click on “Settings and privacy”.
  5. Under “Account”, select “Manage account”.
  6. Click on “Phone number”.
  7. Input your phone number and press “Send code”.
  8. Key in the received 4-digit code to finalize verification.

This verification enables messaging on TikTok.

Reason 3: The User Isn’t Your Friend

You cannot send messages to a user who isn’t “friends” with you on TikTok. To be “friends”, you must follow each other. If you wish to message a user, click the “Follow” button on their profile and wait for them to follow back. Once you’ve followed each other, messaging becomes possible.

Reason 4: TikTok Server Issue

At times, TikTok’s servers might experience issues that inhibit message transmission. However, TikTok’s team usually resolves such problems promptly. In the meantime, you can clear your app cache, reinstall TikTok, or restart your device.

Reason 5: Privacy Settings Restrictions

TikTok permits users to customize their privacy settings. If a user has set their privacy to not receive messages from anyone, your message won’t be delivered. To adjust your privacy settings:

  1. Open the TikTok app.
  2. Select “Profile” from the lower right corner.
  3. Tap the menu icon (three horizontal bars) in the upper right corner.
  4. Click on “Settings and privacy”.
  5. Under “Account”, select “Privacy”.
  6. Scroll down and tap on “Direct messages”.
  7. Choose the “Friends” option under “Who can send you direct messages”.

Reason 6: Temporary Application Problem

Apps, including TikTok, may experience temporary bugs. You can usually fix this by updating your app from the PlayStore or App Store, restarting your phone, and trying to send a message again.

Reason 7: Unstable Network Connection

An unstable internet connection can disrupt your TikTok messaging. To solve this issue, restart your device, switch between mobile data and Wi-Fi, or toggle airplane mode on and off.

FAQs About TikTok Messaging

Why does TikTok need my phone number?

TikTok needs your phone number to connect your profile with known contacts and validate that you’re a genuine user.

Can I change my phone number on TikTok after signing up?

Yes, you can modify your phone number after registration. You can do this in the account details tab in the settings menu.

Can I receive messages from a user who is not my friend?

TikTok allows messaging exclusively between users who follow each other.

Can I send a video as a message on TikTok?

Yes, you can share videos as direct messages on TikTok.

How can I verify my TikTok account without a phone number?

You can verify your TikTok account via email, Apple ID, or other social media apps like Facebook, Twitter, or Instagram.


Inability to send messages on TikTok is a common issue with diverse causes. This guide provides insights into these challenges and offers practical solutions. Implement these remedies and enjoy seamless messaging on TikTok once more.