Have you ever wondered, why is your Snapchat account locked and how can you rectify it? Well, there could be several reasons why a Snapchat account might be locked, leading to a temporary or even permanent ban from the app. Here’s a detailed guide on why this happens and how you can unlock your Snapchat account.
Reasons Why Your Snapchat Account Might Be Locked
Misuse of Snapchat Features
One of the most common reasons you may find yourself locked out of your Snapchat account is due to spamming or misusing Snapchat features. This includes sending numerous snaps or stories without the recipient’s consent or engaging in behavior that goes against Snapchat’s community guidelines, such as:
- Impersonating others
- Bullying another user
- Sharing sexually explicit content or hate speech
- Threatening or using the platform for illegal activities
Your account can also get locked if you add too many friends before verifying your account. To prevent this, you should verify your email or phone number.
- For verifying your email, tap on the gear icon at the top of the Profile screen, then tap on the listed email address under Settings. A verification email will be sent to this address.
- To verify your phone number, you can also tap on your phone number listed in the Settings, and a verification code will be sent to you via SMS.
Using Third-Party Applications
Another reason why your Snapchat account could be locked is if you’re using a third-party application while accessing Snapchat. These apps often add extra features to Snapchat, some of which may not be allowed by the app.
While some third-party apps are recognized by Snapchat, others are not. Using an unrecognized third-party app can lead to your account getting locked as these apps access your login details without a secure connection, posing a threat to your account and your friends’ accounts.
If your account is locked due to a third-party app, you can resolve this issue by uninstalling the app and waiting 24 hours before attempting to log back in.
Steps to Unlock Your Snapchat Account
If your Snapchat account has been temporarily locked, try logging in from the app or web and click on “Unlock”. Snapchat advises users to check why their account was locked to avoid repeating the same mistakes and getting permanently banned from the platform. A permanent ban means users cannot create new accounts, and in extreme cases, Snapchat might even ban the user’s device.
If you suspect your Snapchat account has been compromised, the first step is to change your password, if possible. In this scenario, you might have tried logging in and received a message stating that the login credentials were incorrect.
In such a case, tap on “Forgot Password” on the login screen. You will then have the option to receive reset instructions via email or SMS. If the hacker hasn’t changed your email address and phone number, you can follow the usual procedure to change your password and recover your account.
Contact Snapchat Support
If you still can’t access your account because it’s been compromised, Snapchat advises you to contact their support team and fill out the form. Snapchat will reply via email and may ask for additional information, such as the account username and the date when you lost access.
It’s important to note that Snapchat only provides assistance if an account has been compromised. If an account is permanently locked, there’s no way to regain access. Also, remember that only the user or Snapchat can unlock an account. Any third-party service claiming to unlock accounts is most likely a scam.