Are your Huawei earphones malfunctioning or not working at all? This can be particularly frustrating since the brand is known for being reliable and of good quality. However, don’t worry too much, as earphone issues are often linked to software bugs that can be easily resolved. Follow our guide detailing the most common problems with Huawei earphones to quickly resolve them.
Sound Problem with Huawei Earphones
Are you experiencing sound problems with your Huawei earphones? The source of the problem can be multiple, so check the following points to determine the cause and take appropriate measures.
Are your earphones charged?
If in doubt, charge them and test them again twenty minutes later.
Are there any sources of interference around you that could explain poor sound quality?
Other Bluetooth devices, Wi-Fi, metallic objects, or microwaves can cause crackling or sound cuts on your earphones. Move or turn off these devices when using your Huawei earphones.
Are your earphones in good condition?
If dust has accumulated in different parts of your earphones, especially at the tip, this can cause sound degradation. Also, try to clean the jack if you have wired earphones.
The Bluetooth range of your Huawei earphones is 10 meters, but from 7 or 8 meters, depending on your environment, the audio signal can degrade and affect sound quality. So be sure to maintain a certain distance between your emitting device and your earphones when using them.
Have you checked the sound on your smartphone?
Perhaps it’s turned down to the minimum, causing no sound to come through the earphones.
Is the volume not responding correctly to your commands on the smartphone: increasing too quickly, volume bar not appearing, or volume too low?
This is an issue that comes from volume synchronization with the phone, also known as absolute Bluetooth volume, which needs to be enabled. To do this, go to Settings > Bluetooth and touch the gear icon to synchronize the volume with the phone. Also, make sure your Huawei phone is up to date.
If you are streaming audio (Netflix, Youtube, etc), sound problems may be due to a slow connection to obtain impeccable sound.
Huawei Freebuds Earphone Problem
Problems with Huawei Freebuds earphones can take multiple forms, including sound quality, smartphone connectivity, hands-free microphone usage, or recurrent battery issues.
If you are unable to connect the Freebuds earphones to your phone, or if the connection is unstable, follow this procedure:
- Stand within 10 meters of your smartphone,
- Put the earphones in their case with the lid open,
- Press the Function button for about 10 seconds until the light flashes.
From there, the earphones will reset. You can then pair them again with your playback device.
The Freebuds may need an update.
This can be done through the Huawei Freebuds Assistant or Al Life app, depending on the Freebuds model. The principle remains the same, meaning you have to open the app, select your earphones, access the Update section, search for the update, download, and install it.
Your touch commands may not be working.
Start by cleaning your earbuds, especially on the touch area. Then, if this is not enough, restart your earphones, and if necessary, dissociate them from your smartphone to redo the complete pairing.
Do you have a microphone problem?
Perhaps it’s simply the small grid in front of the microphone that’s clogged. Clean it with a soft, dry cloth to remove any impurities that prevent the microphone from functioning properly.
Huawei P30 Pro Earphone Problem
The most common problem with the Huawei P30 Pro earphones is a sound setting issue. This could be due to incorrect handling or an app that may have modified some settings. To fix this, vary the sound by pressing the volume buttons. A gear icon will appear on the screen which will allow you to access the sound settings. Try modifying some of the settings on your Huawei P30 Pro to see if the sound returns.
Other issues that can cause earphone problems with your Huawei P30 Pro include disconnection, the need for an update, or maintenance due to a non-functional microphone.
Huawei P20 Earphone Problem
If you have no sound on your Huawei P20 earphones with wired earphones, the problem may be due to the jack to USB C adapter. Try your earphones on another audio source. If the sound is okay, then the problem lies with the Huawei P20 or adapter. If the sound still doesn’t work, then the problem lies with the earphones.
If your earphones work with USB C but you still cannot hear any sound, start by cleaning your earphones and the USB C port. The slightest impurity can cause a contact fault.
If the sound still does not come out of your earphones connected to the Huawei P20, then you should consider resetting the earphones before finally contacting customer service if necessary.
To reset the Huawei P20, follow this path: Menu > Settings > System and Updates > Reset > Reset Phone.
Huawei P30 Lite Earphone Problem
If you have earphone problems with your Huawei P30 Lite, it may be due to a Bluetooth connection problem. To fix this: Menu > Settings > System > Reset > Reset Network Settings.
If you use wired earphones, try cleaning the USB C port on your Huawei P30 Lite. A soft cloth, a soft-bristled brush, or isopropyl alcohol will do the trick.
Huawei Freebuds Pro Earphone Problem
The sound problems you may experience with your Freebuds Pro earphones are the same as with the classic Freebuds, the main difference being the active noise reduction.
To use them properly, take the same precautions regarding the charging status or the absence of interference around you.
If you need to reset your Huawei Freebuds Pro:
- Place the earphones in the case and leave the lid open.
- Press and hold the Function button for about 10 seconds.
- The light should flash red to indicate that the reset has worked.
- Pair the earphones with the smartphone again.
Huawei Freelace: Only One Earphone Works
If you only have sound on one side with your Huawei Freelace earphones, the first step is to reset them.
Press and hold the Function button located on the cord of your Freelace earphones for 10 seconds.
The light will change color, indicating that your earphones have been reset.
If the problem persists, dissociate the earphones from your smartphone by going to the Bluetooth settings and choosing Freelace from the list. Then, delete them and synchronize them again with your smartphone.
It may be good to check with the app if an update is necessary.
Huawei Freebuds Pro Earphone Problem
The sound problems that you may experience with your Freebuds Pro earphones are the same as with the classic Freebuds, the main difference being the active noise reduction.
To use them correctly, you should therefore take the same precautions regarding the state of the charge or the absence of interference around you.
If you need to reset the Huawei Freebuds Pro:
- Place the earphones in the case and leave the lid open.
- Press and hold the Function button for about 10 seconds.
- The indicator light should flash red to indicate that the reset has worked.
- Pair the earphones with the smartphone again.
Only One Huawei Freelace Earphone Works
If you only have sound on one side with your Huawei Freelace earphones, the first step is to reset your earphones.
Press and hold the Function button located on the cord of your Freelace earphones for 10 seconds. The light will change color, indicating that your earphones have been reset.
If the problem persists, dissociate the earphones from your smartphone by going to Bluetooth settings and choosing Freelace from the list. Then, delete them and sync them again with your smartphone.
It may be a good idea to check with the app if an update is necessary.
How to Reset Your Huawei Earphones?
To reset your Huawei Freelace earphones:
- Press the power button for 10 seconds.
- The light will flash red before flashing white.
- Your Freelace earphones will be reset. All you have to do is sync them again.
How to Reset Your Huawei Freebuds?
To reset your Huawei Freebuds earphones, follow these steps:
- Place the earphones in the charging case while keeping it open.
- Press the Function button on the case for 10 seconds.
- The indicator light will flash red.
- The reset is complete, and you can pair your Freebuds again.
How to Pair Huawei Freebuds?
Pairing Freebuds is very simple:
- Turn on Bluetooth on your phone.
- Place the earphones in the case and press the Function button on the charging case for 2 seconds.
- An indicator light will flash to indicate that pairing is successful.
- Go to the list of nearby Bluetooth devices (by pulling down the screen on Android).
- Click on your Freebuds in the list.
