Your Astro headset has always been a faithful ally in your multiplayer gaming sessions. Until today. It’s not working as it used to. The most common problems are related to sound quality or difficulties with updates, and that’s probably why you’re here. Don’t worry. We have listed all the known problems with Astro headsets, so you’ll be back in your game in a few minutes.
1. Astro A50 Won’t Turn Off
If your Astro A50 headset won’t turn off, usually accompanied by difficulties adjusting the volume, the solution is to let the battery drain itself. This will deprive you of the headset for a few hours, but it’s the only solution. Once the battery is drained, synchronize it with the base or Mixamp, depending on your setup, as soon as you’ve reconnected your headset to power it again. The synchronization will erase the bug that prevents the Astro A50 from turning off.
2. Astro A50 Won’t Turn On
If your Astro A50 headset won’t turn on, you might fear that it’s no longer working and that it’s time to buy a new one. That’s not necessarily the case! Make sure the battery is sufficiently charged by plugging in the headset for a few minutes before trying again. If the headset seems to be charging poorly, try changing the USB cable, preferably for a better quality one. Perform a hard reset of the headset by pressing the Dolby and Game buttons on the headset. After a few seconds (wait up to a minute but 15 seconds should suffice), the headset will reset. You can then recharge it.
3. Echo in Astro A50
If you have an echo in the Astro A50 headset, you need to determine its origin. Is it you who hears the echo, your interlocutors, or both? Does the echo come from the use of the Mixamp or from the headset itself? In most cases, the echo problem with the Astro A50 comes from its use on the PS5, with or without Mixamp. However, the manufacturer has not provided very reliable answers to this problem. Therefore, start by making sure everything is up to date: the console and the controller, the headset, and the Mixamp. You should also use the PlayStation output and not the PC one.
4. Astro A50 Battery Issues
If your Astro 50 headset works when it’s plugged into the power supply, but you can’t use it as soon as it’s unplugged, the batteries are definitely worn out. You’ll need to replace them: if you have the right equipment and are a bit handy, this will take you a maximum of half an hour once you’ve got the replacement battery. However, don’t hesitate to use the warranty if it’s still valid or to contact a professional if necessary.
5. Astro A50 Won’t Charge
Having a battery charging issue with your A50? You’ve tried charging it, but nothing happens. Here are several possibilities:
- Charge the headset for about 30 minutes. The headset may be completely discharged if you don’t use it often.
- Try with another cable, in case the current one is dysfunctional.
- Perform a hard reset by pressing the Dolby and Game buttons at the same time until the base lights up again.
If none of these work, the battery might be defective. Consider using the warranty or getting it repaired.
6. Astro A50 Update Issues
Sometimes, updating the headset can be complicated, especially if the update is required at first use.
- Start by resetting the headset by pressing Dolby and Game at the same time until the light flashes.
- Then, place the headset on the stand so that the contact is made. The 4 LEDs on the base flash in sequence to indicate that the headset is correctly positioned.
- The update is then done via the headset software installed on the PC. The software can be downloaded directly from the Astro website.
7. Astro A50 No Sound
You have no sound in your A50 headset? Here are a few things to check if you’re using the headset on acomputer.
No Sound on Your PC
If possible, first check if you encounter the problem on another PC. If you don’t have any problems on another PC, we can deduce that the cause is software-related and it’s a bug that can be fixed. If the problem is common to any computer on which you test your headset, then it’s more likely a physical problem with your headset. You may need to consider invoking the warranty.