Ouch.
Your Shopify account is blocked. You no longer have access to your admin panel or the ability to sell your products and services.
In short, your business will suffer quickly if you don’t find a solution soon…
What are the possible reasons for a block on Shopify? How do you unblock your account? We’ll tell you everything here, let’s go!
Why Was My Shopify Account Blocked?
In most cases, when your online Shopify store is blocked, it means there was an issue with payment and billing.
Here’s a list of reasons that can explain the blocking of your Shopify store:
- You haven’t registered any payment method in your billing settings.
- The credit card registered in the payment settings has expired.
- Your payment method (Visa, American Express, or Mastercard) is no longer valid or doesn’t allow frequent payments in USD.
- Your credit card doesn’t have enough funds to cover your online store’s fees.
If you find yourself in any of these situations, know that there’s a quick solution to unblock your store.
Can I Restore My Frozen Shopify Account?
Don’t worry, when your Shopify account is frozen, there are solutions to reactivate or unblock it.
You’ll need to settle any outstanding fees, such as application, transaction, and shipping fees. After that, you’ll regain access to your Shopify store.
Can I Close and Reopen a New Shopify Account?
If you’re considering closing your blocked Shopify account and reopening a new one, know that it’s possible, but it’s not the best solution.
Creating a new online store takes time and investment, and it won’t necessarily solve the blocking problem if you make the same mistake again without realizing it.
- Move on to the next point to unblock your Shopify account.
- How to Restore a Blocked Shopify Account?
- Unblocking your Shopify account is very simple.
- First, log in to your Shopify store as the “store owner.”
- Pay any outstanding invoices.
- Your account is unblocked!
Be aware that if you reactivate your Shopify account more than 30 days after your last invoice was issued, you must then choose a plan and pay for the next subscription cycle.
If, despite these steps, your account remains blocked, contact Shopify support for assistance.
How to Avoid Having My Shopify Account Frozen?
To prevent your Shopify account from being frozen and avoid any other issues related to your online store, you must pay attention to your Shopify account settings.
Make sure all the information entered from the start is correct:
- Payment information,
- Domain name,
- Information entered on your website (product pages, prices, delivery times, etc.),
- Your privacy policy…
How Will I Be Notified if My Shopify Account Is Blocked?
When your Shopify account is blocked, you may not necessarily receive a notification, but you’ll no longer have access to your admin panel, and your customers won’t be able to access your website.
If it’s a payment issue, an email will be sent to you, asking to settle any unpaid amounts.
What Do eCommerce Merchants Say About Having Their Accounts Blocked?
On the Shopify community space, we can see that many eCommerce merchants have faced this blocking situation and have sought help from the community to find a solution.
Here are some examples:
- “My Shopify account is blocked due to a failed withdrawal.”
- Or “My Shopify account has been blocked; I think it’s due to a withdrawal.”
Each time it’s an issue related to a credit card. Shopify’s customer service is responsive, and all eCommerce merchants received a quick response and explanation.
In some cases, the problem comes from Stripe for online payments; in this case, you should contact their customer service directly.
Am I at Risk of Having My Account Blocked with Wix?
It is rare for eCommerce merchants to have their Wix account blocked.
Start with Wix.
This can happen when there is a payment failure if:
- Your bank refuses a payment.
- Your credit card has expired or no longer has sufficient funds.
- The information related to your card has not been correctly registered.
- Your credit card has been reported as stolen or lost.
- Or if your credit card is not authorized to make recurring payments.
Am I at Risk of Having My Account Blocked with Etsy?
Indeed, Etsy may block your account.
When this happens, you will receive an email explaining the exact reason for the block and the steps to follow to unblock it.
Here are the three main reasons for a block on Etsy:
- An unpaid balance,
- A suspension following a violation of the rules,
- Fraudulent communication.
In most cases, Etsy suspends your account temporarily, and it is straightforward to recover. Sometimes, Etsy may permanently suspend your account for more significant issues. You will need to appeal to try to unblock it.
Am I at Risk of Having My Account Blocked with Squarespace?
Like Shopify, Etsy, and Wix, Squarespace can block your account in case of a problem.
If the platform detects issues, both in terms of billing and compliance with the rules, it will temporarily suspend your account.
This can be very inconvenient for your online business, but it usually only takes a few minutes to regain access to your account.
