Welcome to our guide dealing with sound issues on your Thomson TV. Is there no sound on your TG Thomson? Don’t be disheartened, as in this article, we will explain how to resolve any potential sound issue on your Thomson TV in a simple and quick manner.
What to Do if the Sound on Your Thomson TV is Not Working
If the sound on your Thomson TV is not working, try to electrically restart your Thomson TV by unplugging it from the power source before plugging it back in and turning it back on. Next, check if the mute mode has not been activated. Also, check the state of your HDMI cable.
Steps to Fix Sound on Your Thomson TV
1. Restarting Your Thomson TV
Sometimes, simply restarting your device resets it and eliminates minor issues that appear for no apparent reason. For a sound issue with a Thomson TV, it is recommended to perform an electrical restart. To do this, unplug the TV from the power supply for 60 seconds before plugging it back in and turning it back on.
An alternative option is to reset the TV’s operating software. To do this, turn on the TV, press the power button for 3 seconds. You will be given the choice between “Off” and “Restart”. You only need to choose the latter to restart your TV.
2. Checking Your TV is Not in Mute Mode
Mute mode, also called Hotel or Hospital mode, is a restriction offered by the TV to greatly limit the sound volume of the television, especially to adapt to public places.
To exit this mode on a Thomson TV, first, turn off your TV. Then, press the TEXT button and turn your TV back on simultaneously. The factory menu will appear. Modify the value of the LOCK option to OFF. Finally, turn off your TV, turn it back on, and press the Menu key twice.
Now, the hotel mode of your TV is deactivated and you should have normal sound levels again.
3. Checking Your HDMI Cables
If your Thomson TV has no sound, the issue may be with your HDMI cables.
Start by checking if a cable has not been disconnected from one side or the other.
Then, ensure that your cable is not bent too sharply, does not form a kink, or is not stripped. The cable should remain rigid and straight as much as possible.
Finally, if you have another cable on hand, don’t hesitate to use it to validate that your problem comes from the cable.
Note: If you need to buy a new one, be wary of the information written on the packaging, you indeed need an HDMI 2.1 cable to meet the performance of current TVs (4k and others).
4. Checking the Power Cord
No sound on your Thomson TV? What if the power cord was the issue?
Although we rarely manipulate this cable, it can still be damaged, bent, or crushed by a piece of furniture, for example. The anomaly can be significant enough to deprive the TV of some of its functionalities without completely depriving it of power.
Try to see if your power cord, or that of your sound system if you have one connected to your Thomson TV, is not damaged. If in doubt, don’t hesitate to change it.
5. Checking the Sound Settings of Your Thomson TV
If you have no sound, several settings can explain this situation:
The sound is on 0, simply try to set the sound to a higher volume.
The TV is on Mute. Then press the Mute button on the remote control again.
Depending on your TV model, you can also disable options like Dolby Digital. To do this, go to “Menu” > “Settings” > “Picture and Sound” then to “sound setting” to disable it.
6. Updating Your Thomson TV
Updating your TV is often a way to eliminate various small electronic bugs that prevent your TV from functioning correctly, like the absence of sound. On Thomson TVs, there are two methods depending on the type of TVs.
For older models, do as follows:
Go to the Thomson site dedicated to updating the brand’s hardware.
- Choose your TV model from the list. Identification information is generally available on the manual and the label on the back panel of the TV, or even on the TV box.
- Proceed to download the firmware on the page of your TV.
- Put the content of this download on a USB key.
- Insert the USB key into the TV.
- Validate so that the update is done automatically.
- Don’t touch anything on the TV during the update.
The TV will restart itself and the update will be operational.
If the procedure seems long and complicated, it actually only takes a few minutes.
If you have an Android TV, the process is even simpler as you just need to go to the TV menu and follow the path: Settings > General > About this TV > Search for updates.
If there is an available update, you only have to validate to install it, the TV will do the rest.
7. Resetting Your Thomson TV
Resetting a Thomson TV is quite simple. To do this, perform the following procedure:
To reset your Thomson TV to factory settings, press the Menu button on your remote control. Then go to the Menu: Settings > System > Reset store. Enter your password (if you have never modified it, the default password is 1234).
Your TV will automatically restart at the end of the procedure.
This procedure may vary depending on your TV’s operating system.
To reset your Thomson Android TV to factory settings, press the Home button on your remote control. Then go to the Menu Settings > Device > Storage and reset > Default settings reset. Finally, enter your password (the default password is 1234).
8. Use Your Warranty
Despite all our advice, you still have no sound on your Thomson TV. This means you need to activate the warranty in order to resolve your Thomson TV’s issue.
A product purchased less than 2 years ago should be covered by the seller under the legal warranty of conformity.
Several solutions are possible such as the intervention of a repairer, an exchange, or a connection with a brand technician.
If your TV is no longer under warranty, having a specialized audio/video repairer intervene will be necessary, but at your expense.
In Summary
Sound problems often have an unknown origin, but can be resolved with small gestures like restarting the TV, checking the connections (power supply and HDMI cable), or an update.
